Privacy Policy

This Privacy and Cookies Policy explains how Pka Pku collects, uses, stores, and protects information when you visit or purchase from our toys e-commerce website (https://www.pkapku.com).

By using the Website, you agree to the practices described in this policy. If you do not agree, please do not use the Website.

1. Information We Collect

We may collect the following information:

Information you provide

Name, billing address, shipping address, email address, and phone number.
Account login details, if you create an account.
Payment and transaction information. Payment details may be processed directly by secure third-party payment providers.
Information you provide when contacting customer support, submitting reviews, entering promotions, or completing forms.

Information collected automatically

When you use the Website, we may automatically collect:

IP address, browser type, device type, operating system, and general location.
Pages viewed, products searched for, links clicked, and browsing activity.
Date, time, and duration of visits.
Information about website errors and performance.

We do not knowingly collect personal information from children who are below the minimum age required under applicable law. Purchases for children should be made by a parent or legal guardian.

2. How We Use Your Information

We may use your information to:

Process, confirm, ship, and deliver orders.
Process payments, refunds, exchanges, and returns.
Create and manage customer accounts.
Provide customer support and respond to enquiries.
Send order confirmations, delivery updates, and service-related communications.
Personalise your shopping experience and recommend relevant products.
Improve our products, Website, services, security, and customer experience.
Detect, prevent, and investigate fraud, abuse, unauthorised activity, and security incidents.
Administer contests, promotions, surveys, or loyalty programmes.
Send marketing communications where permitted by law and in accordance with your preferences.
Comply with legal, tax, regulatory, and law-enforcement requirements.

We will not sell your personal information. We may use aggregated or de-identified information for analysis, reporting, and business improvement.

3. Sharing Your Information

We may share information with trusted service providers that help us operate our business, including:

Payment processors and banks.
Delivery, logistics, and fulfilment partners.
Website hosting, analytics, security, and technology providers.
Customer-support, communication, advertising, and marketing providers.
Professional advisers, auditors, insurers, and legal representatives.

These providers may access information only as reasonably necessary to perform services for us and are expected to protect it appropriately.

We may also disclose information if required by law, legal process, court order, or government authority, or when necessary to protect the rights, safety, property, or security of Pka Pku, our customers, or others.

If Pka Pku is involved in a merger, acquisition, restructuring, sale of assets, or similar transaction, personal information may be transferred as part of that transaction.

4. Payments and Third-Party Services

Payments may be handled by third-party payment providers. Pka Pku generally does not store complete card numbers, CVV numbers, or other sensitive payment credentials on its own systems. Payment providers process information according to their own privacy policies and security practices.

The Website may contain links to third-party websites, services, social-media platforms, or payment pages. We are not responsible for the privacy practices, content, or security of third parties. We encourage you to review their policies before providing information.

5. Cookies and Similar Technologies

Cookies are small text files stored on your device when you visit a website. We use cookies and similar technologies to operate and improve the Website.

Types of cookies we may use

Essential cookies: Necessary for functions such as shopping carts, account access, checkout, fraud prevention, and security.
Preference cookies: Remember settings such as language, region, or display preferences.
Analytics cookies: Help us understand how visitors use the Website and identify technical or performance issues.
Marketing cookies: May help us measure advertising, show relevant content, and understand the effectiveness of marketing campaigns.

Some cookies may be placed by third-party service providers acting on our behalf.

You can control or delete cookies through your browser settings. Blocking essential cookies may affect checkout, account functions, or other parts of the Website. Where required by law, we will request your consent before placing non-essential cookies.

6. Marketing Choices

You may unsubscribe from promotional emails by using the unsubscribe link in the message or by contacting us. Even if you opt out of marketing communications, we may still send essential messages relating to your orders, account, security, or transactions.

Your browser or device may also provide controls for limiting personalised advertising. These controls may vary by device, browser, and service provider.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer service, accounting, legal compliance, dispute resolution, fraud prevention, and enforcement of agreements.

When information is no longer required, we may securely delete, anonymise, or de-identify it, subject to applicable legal and business requirements.

8. Data Security

We use reasonable administrative, technical, and organisational safeguards designed to protect personal information from unauthorised access, loss, misuse, alteration, or disclosure.

However, no method of online transmission or electronic storage is completely secure. You are responsible for keeping your account credentials confidential and should notify us promptly if you suspect unauthorised account activity.

9. Your Rights

Depending on applicable law, you may have the right to:

Request access to personal information we hold about you.
Ask us to correct inaccurate or incomplete information.
Request deletion of information, subject to legal exceptions.
Withdraw consent where processing is based on consent.
Object to or restrict certain processing.
Opt out of marketing communications.
Request a copy of certain information in a portable format.
Lodge a complaint with the relevant data-protection authority.

To exercise a right, contact us using the details below. We may need to verify your identity before completing a request. We will respond within the period required by applicable law.

10. International Transfers

Your information may be processed or stored in India or other countries where Pka Pku or its service providers operate. Where required, we will take appropriate steps to protect personal information transferred across borders.

11. Changes to This Policy

We may update this Privacy and Cookies Policy from time to time to reflect changes in our practices, technology, legal requirements, or services. The revised policy will be posted on this page with an updated effective date. Your continued use of the Website after an update means you acknowledge the revised policy.

12. Contact Us

For privacy questions, requests, or complaints, contact:

Pka Pku
Email: [d.langa005@gmail.com]
Address: [#0, Behind Govt Hospital Uchana, Jind, Haryana, 126115]
Phone: [+91 8569845100]